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Booking Terms

TERMS & CONDITIONS FOR DUNAS DOURADAS BEACH CLUB RENTALS

By providing your personal information, you are aware of and consent the processing of your personal data in accordance with our privacy and data protection policy available at https://www.ddbc.pt/index.php/en/privacy-policy as well as these Terms and Conditions.
When making your reservation, it means that you are aware and agree of its contents and its implications.

1. Accommodation
When making a reservation, the guest has the option to choose a type of accommodation, subject to availability. In the comments area the guest must mention all specific requests (e.g. typology, location, apartment/villa number, extra beds) that will be provided, subject to availability.
In case of, before or upon check in, not being possible to allocate the apartment booked, the guest will be allocated to another unit of equal or superior category.
A credit card will be requested upon check in, to be used for extras and services during the stay.

2. Payment Methods
Payment by credit card: A Form will be sent by email and should be filled with the credit card details, signed and returned. The deadline for the 1st payment is 3 days after the booking confirmation date. If the payment is not done within this period the booking can be cancelled. The credit card data provided is only for payment of the booking.
Payment by bank transfer: please contact the reservations department in order to have access to the bank details before the payment deadline. The deadline for this payment is 3 days after the booking confirmation date and a copy of the bank transfer should be sent to the following email: rentals@ddbc.pt. If the payment is not done within this period the booking can be cancelled.

3. Payment Terms (for payments done by bank transfer or by credit card)

• For bookings with more than 90 days to the arrival date, the payment schedule is: 20% of the total amount of the booking in the next 72 hours from the booking confirmation; 40% of the total amount of the booking 90 days before the arrival date and the remaining 40% of the total amount 45 days before the arrival date;

• For bookings with less than 90 days to the arrival date, the payment schedule is: 50% of the total amount of the booking in the next 72 hours from the booking confirmation and the final 50% of the total amount 45 days before the arrival date;

• For bookings with less than 45 days to the arrival date, the payment schedule is: 100% in the next 72 hours from the booking confirmation;
• For bookings with less than 72 hours, the full payment will be requested when the booking is confirmed.


4. Non-payment
If payment is not received according with the schedule on point 3, the guest will be informed by e-mail with a new date for payment. If the payment is not received within the period mentioned, the reservation will be cancelled. Failure in the payment of the booking according to the scheduled dates leads to the cancellation of the reservation, without right to any refund, without prejudice to the provisions of the following point.


5. Booking Cancelation, Change of Dates and Refund Policy
If cancellation occurs after the payment of the reservation, the amount paid will not be refunded. To prevent loss of the applied values, we recommend our guests to arrange for a booking insurance.
Additional products and services (transfers to and from the airport, extra beds, welcome packs ...) can be cancelled until the beginning of the stay and, in this case, will not be charged on check-out. Please note that there are certain products and services that are requested to be delivered upon arrival date and its cancellation with short notice may imply that you will not be liable to a refund. Please note that golf must be cancelled up to 72 hours in advance, otherwise there will be no refund.
Booking changes may be done, by contacting the rental department and are subject to availability.


6. Procedure in Case of Loss and Damages in the Accommodation Units
Douradas Beach Club, Aldeamento Turístico SA reserves the right to charge the guest for losses and damages caused by the guest and/or additional guests in any assets located in the accommodation or common areas of the resort, whether caused intentionally or negligently. The charge on your credit card may occur after the date of check-out, if only on that date the damage is known. The guest will be informed before any payment is charged.

Dunas Douradas Beach Club, Aldeamento Turístico, SA also reserves the right to charge on the guest`s credit card the cost required to restore any object that has been removed from the resort without permission. This may occur after the date of check-out if only at that time it was brought to our attention.

7. Check-in and Check-out Timetable
Check-in time is from 4.00 pm onwards;
Check-out must be carried out until 11.00 am.



8. Maximum Occupancy per Typology
• One Bedroom Apartment – 2 persons
• One Bedroom Apartment – 4 persons
• One Bedroom Apartment – 6 persons
• Detached Villas – 8/10 persons (depending on the Villa type)

In any of the typologies, only one additional guest is allowed beyond the capacity described above, upon payment of an additional cost of €100.00 (one hundred euros) per night, applicable regardless of age, from 3 years old.
The additional cost will always exist regardless of whether an extra bed is placed in the accommodation unit or whether the person sleeps in an existing bed. The cost is inherent to the general use of the accommodation unit and resort facilities. All requests that exceed the maximum capacity, that is, those that intend to host three guests in T1, five guests in T2 and seven guests in T3, … must be made when requesting the reservation and before confirming it.


9. Price of Extra Beds / Cots
Cots for children up to 3 years old are free of charge, with the exception of wooden cribs which have an additional cost of €5.00/per night.
Extra beds have an additional cost of:
Low season - €50.00/per night
Medium season - €75.00/per night
High Season - €100.00/per night

10. Personal Information about Children
We do not request personal data directly from minors for booking purposes. The details of minors who are additional guests of the stays must be provided by those who have parental responsibilities. When minors travel without the company of at least one parent, the form provided by Dunas Douradas Beach Club must be requested in order to be completed and signed by the holder(s) of parental responsibilities.

11. Right of admission
Pursuant to the provisions of article 48, paragraph 4 of Decree-Law 39/2008 of 07.03.2008, in the current wording, access and use of the services, equipment and facilities of the Dunas Douradas Beach Club Resort are reserved for checked-in guests, with access being prohibited to those who are not in these circumstances.